Privacy Policy

1. Information We Collect

We may collect the following information when you use VIGO Rider:

• Account information (name, email address and phone number)
• Precise location information while using the application
• Pickup and destination locations
• Ride history and trip activity
• Device information and diagnostic data
• Payment-related information required to complete transactions

2. How We Use Your Information

Your information is used to:

• Create and manage your account
• Authenticate your identity
• Connect riders with drivers
• Calculate routes and fares
• Provide real-time ride updates
• Process payments
• Improve safety and prevent fraud
• Provide customer support
• Improve application performance
• Comply with legal obligations

3. Third-Party Services

To provide our services, VIGO Rider relies on trusted third-party providers, including:

• Google Maps Platform
• Stripe
• Amazon Web Services (AWS)
• Cloudflare

These providers process information only as necessary to deliver their respective services.

4. Payment Information

Payments are securely processed by our payment service providers.

VIGO does not store complete credit card numbers or sensitive payment credentials.

5. Data Retention

We retain personal information only for as long as necessary to:

• Provide ride services
• Maintain ride history
• Comply with applicable laws
• Resolve disputes
• Prevent fraud

6. Your Privacy Rights

Depending on your jurisdiction, you may request:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your account
• Deletion of personal information where legally permitted

7. Account Deletion

Users may request deletion of their VIGO account directly from the application or by contacting our support team.

After verification, we will delete or anonymize personal information unless retention is required by law.

8. Data Security

We use commercially reasonable administrative, technical, and organizational security measures designed to protect your personal information.

9. International Data Transfers

Your information may be processed and stored on secure cloud infrastructure located in the United States or other jurisdictions where our service providers operate.

10. Children's Privacy

VIGO Rider is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page together with its effective date.

12. Contact Us

If you have questions regarding this Privacy Policy or your personal information, please contact us:

Giga Solutions Technologies LLC

Email: privacy@go-vigo.com

Support: support@go-vigo.com

Website: https://go-vigo.com